Refund policy

If your order arrives faulty, damaged or incorrect, please contact info@thefamilyapothecary.com.au with your order details and a description of the issue. Photos can help us assess the issue, but are optional. We will work with you to provide an appropriate solution under the Australian Consumer Law.

Change-of-mind returns

Unopened, unused and undamaged kits, The Family Apothecary combination remedies and books may be returned for change of mind. Please contact us within 14 days of receiving your order and before returning an item. We can provide a refund or store credit.

You are responsible for return postage for change-of-mind returns. Original delivery charges are not refundable for change-of-mind returns.

We do not accept change-of-mind returns for individually prepared remedies.

Nothing in this policy limits your rights under the Australian Consumer Law.