Terms of service

The Family Apothecary is the trading name of The Family Apothecary Pty Ltd, ABN 66 691 108 273.

Prices and orders

Prices are in Australian dollars. Listed Australian prices include GST where applicable. Shipping charges are shown at checkout. Please check the remedy name, potency, size, quantity and delivery details carefully before placing your order.

Changes and cancellations

To request a change or cancellation, email dispensary.tfa@gmail.com within 24 hours of placing your order. Changes and cancellations are possible if preparation, manufacturing or dispatch has not commenced. Once an order has been prepared or dispatched, changes may not be possible. Individually prepared remedies cannot be cancelled once preparation has begun.

Practitioner access

Practitioner-only products are available to practitioners with an approved account. Practitioners may apply through the Practitioners page.

For general order questions, email info@thefamilyapothecary.com.au.

Nothing in these terms limits your rights under the Australian Consumer Law.